Case Manager Job Description

Job Profile and Description

A case manager is the backbone of his/her clients. The job requires him/her to extract the history of the client, analyze the psychology, determine the needs, and coordinate with relevant departments or individuals to make sure that the client’s needs are fulfilled.

Key Duties and Responsibilities

  • Keep detailed records of every case, every home visit, every referral and every contact with resources on client’s behalf.
  • Input accurate and complete data for all contacts with clients into agency database.
  • Ensure that all documents submitted on behalf of a client are valid.
  • Serve as a patient advocate. Enhances a collaborative relationship to maximize the patient’s and family’s ability to make informed decisions.

Educational Qualifications

A bachelor’s degree in the related field is mandatory. However, some organizations may accept an associate’s degree, as well.

At least 2 years of work experience in a related field.


  • Ability to thoroughly document conversations and actions regarding case management.
  • Ability to communicate effectively with creditors and vendors to negotiate bills and advocate for discounts, extended payment schedules, or write offs.
  • Possess good interpersonal skills.
  • Experience working with persons in crisis.
  • Good documentation skills.

Salary and Range

The median income for a case management jobs is $21,860 to $34,950. A college degree is not required by most employers but case managers who have post-secondary education in the related field usually make much more than those who do not.